When your copier goes down, it can bring some of your business’s vital processes to a halt. Even if it doesn’t, it’s going to impact how productive your team is. That’s why having a reliable copier repair company on speed dial is vital. They will ensure that your broken equipment is repaired or replaced quickly, regardless of the issue. On the other hand, a repair business that leaves you hanging for weeks is only going to increase your stress level.

 

For those businesses in Sonoma County, who can you turn to? Common Sense Business Solutions is here to handle all of your copier repair needs as well as provide leasing options that fit your needs and budget.

 

 

Key Factors to Consider When Choosing a Copier Repair Company

There are many different copier repair companies out there, so which one should you choose? Here are some of the factors to consider when comparing your options.

 

Experience and Expertise: Understanding the Issues

While older copiers only had one function, today’s equipment is more complex. Copiers also print, fax, and scan, plus they have internet capabilities and connect to your office network. Some may be capable of printing from mobile devices or holding prints until a code is entered. Others can duplex, collate, and staple. In addition to these more complex features, there are a wide range of brands, too, some of which function a little differently.

 

All of this means that you need a repair partner who has experience and expertise in the industry. You want to consider how long they have been in business, if they’re certified to work on specific brands such as Xerox, Canon, and HP, and if they can provide examples of repairs or of clients who have had copier issues that the repair team successfully fixed.

 

Response Time: Getting You Back Up and Running Quickly

Nothing kills your productivity and your profits than equipment that’s not functioning. If your business relies on being able to print or copy and your single machine is down, you may not be able to do a whole lot. Your team may be stuck, and your customers may get annoyed. Every minute your copier is down could be lost money.

 

This means you want to work with a partner who has a guaranteed response time. You need to know they won’t keep putting off your repairs for days or even weeks. You should also ask about any emergency services they offer and what those services may cost. Talk to them about how they prioritize urgent calls and what kind of repair time you can expect. Also ask if they offer loaner machines if your repairs are going to take more than a day or so.

 

 

Service Area: Ensuring Local Coverage in Sonoma County

If you’re located in Sonoma County, you want to know that your repair partner is going to be able to quickly come to your office. Location affects more than just response time, too; some companies charge additional travel costs if you’re too far outside of their area.

 

This means you’ll want to make certain that any repair technicians you’re considering service Sonoma County. In fact, you’ll want to make certain they service your specific location and what, if any, additional travel costs they will charge.

 

Technician Certification and Qualifications

When selecting a repair service, you want to make certain they have the qualifications and certifications necessary to understand your equipment’s errors and repair them. As mentioned earlier, not all brands of copiers are identical. Some may require specific training or tools. You want to make certain you’re working with a company that has that training.

 

This means you’ll want to look for things such as A+ certification, CompTIA certifications, and manufacturer-specific training or endorsement. Companies should also have a plan for teaching their service technicians new models and skills, including new technologies. Finally, be sure to ask how the repair company vets its technicians. What certifications do they look for, and do all of their technicians have those certifications?

 

Customer Reviews and Reputation

While you may receive a good amount of information from potential service providers, that information is all coming from one source, and that source wants you to sign a contract with them. This means they are biased, even if it’s not intentional. That’s why reading reviews and looking up a company’s reputation is vital to your final decision.

 

You will want to look at Google Reviews and Yelp to determine how the service treats its customers. Then you’ll want to check the Better Business Bureau to see if anyone has filed a complaint against the business. While older complaints may no longer be valid, anything within the past few years is worth nothing. Also check industry-specific forums and social media to see how the company interacts with clients and prospective clients.

 

 

Warranty and Guarantees on Repairs

Does the company offer any type of warranty or guarantee on their repairs? If not, you may end up paying to have the same issue fixed multiple times. You’ll want to ask about the warranty period on parts and labor, what exclusions are part of the warranty, and how the company handles a repeat issue, especially if that issue occurs within a short time after it was repaired.

 

Additional Considerations for a Comprehensive Service

In addition to the above considerations, you will want to make certain you understand the following:

• The provider should have clear, transparent pricing that includes all upfront costs, travel costs, fees, and other potential costs for every job.
• Preventative maintenance plans. Ideally, you’ll work with a repair service that will offer regular servicing that can help prevent sudden, unexpected breakdowns.
• The provider should have a process for keeping you informed of repairs being made and any potential delays.

 

Common Sense Business Solutions is Your Go-To Repair Provider in Sonoma County

Choosing the right office copier repair company isn’t just about fixing your broken copier—it’s about selecting the right partner who will protect your company’s productivity, reputation, and business. This partner should not only bring experience and customer service to the table, but they should also show that they are dedicated to their clients. By learning about potential partners’ response times, certifications, reputations, service areas, and warranties, you’ll be able to make an informed decision.

 

If you’re looking for a copier repair partner in Sonoma County, look no further than Common Sense Business Solutions. With fast turn-around times, experienced technicians, and a dedication to excellent customer service, you won’t find a better team. In addition to repairs, we also handle copier leasing, making it simple to find the office equipment that meets your needs. Reach out today to learn more.