FAQs

 

Answering Some Common Questions For You!

How do I know which copier model is best for my business?

We suggest taking our self-guided Questionnaire on the home page of our website, located in the section titled “Our Konica Minolta Copiers” or you can contact us for a complimentary evaluation without talking to a salesperson.

What is the benefit of an office color copier vs. a desktop laser printer?

Perhaps the biggest benefit of an office color copier compared to a desktop laser printer is that in most cases, it costs a lot less to operate the office copy system. The reason an office copier costs less to operate is because the toner is much less expensive than it is to buy the expensive cartridges used in laser printers. It is common that companies with moderate to high color print volume will pay hundreds of dollars a month just in laser printer cartridges for their desktop laser printers whereas an office color copier generally comes with a maintenance agreement including the toner and costs just 5 – 7 cents a page for color copies and approximately 1 penny a page for black prints and copies. Additionally, office color copiers generally have larger paper trays, can print on thicker paper stocks, have faster scan speeds than desktop laser printers and copiers come with maintenance agreements that include all parts, supplies and service needed to maintain the copier. In many cases we find companies will spend more on replacement toner cartridges for a lesser efficient, desktop printer than they would pay for the combined cost of a monthly lease payment that includes all service, parts and supplies for a more efficient and productive office copier.

What brands of copiers do you sell or lease?

We sell and lease the full line of Konica Minolta copiers and printers.

Do you sell used copiers?

es, we offer a huge selection of Konica Minolta color copiers and printers for both lease or purchase and offer full coverage service and supply agreements for all used machines.

What is the benefit of an office color copier vs. a desktop laser printer?
Perhaps the biggest benefit of an office color copier compared to a desktop laser printer is that in most cases, it costs a lot less to operate the office copy system. The reason an office copier costs less to operate is because the toner is much less expensive than it is to buy the expensive cartridges used in laser printers. It is common that companies with moderate to high color print volume will pay hundreds of dollars a month just in laser printer cartridges for their desktop laser printers whereas an office color copier generally comes with a maintenance agreement including the toner and costs just 5 – 7 cents a page for color copies and approximately 1 penny a page for black prints and copies. Additionally, office color copiers generally have larger paper trays, can print on thicker paper stocks, have faster scan speeds than desktop laser printers and copiers come with maintenance agreements that include all parts, supplies and service needed to maintain the copier. In many cases we find companies will spend more on replacement toner cartridges for a lesser efficient, desktop printer than they would pay for the combined cost of a monthly lease payment that includes all service, parts and supplies for a more efficient and productive office copier.
What is the best brand of color copier?

When answering the question, what is the best brand of color copier it is important to note that there are several brands that represent equally high quality including Sharp, Konica Minolta, Canon, Ricoh, and Kyocera. Because we as consumers generally consider the “best brand” of copier to be the one that demonstrates the most consistent dependability and reliability, it is important to look at the “copier provider” in addition to the brand of copier itself. Because the copier provider is responsible for providing the service and support, they will have a huge role in the performance of any of the top copier brands and therefore, the top “copier brand” is largely influenced by what “copier provider” provides the best quality of support in your local area. It’s important to consult reviews and ask for referrals of satisfied customers in your market before choosing which brand is best for your needs in the geographical area you are in.

Does CSBS lease color copy machines?

Yes, CSBS offers leasing on all new and used copiers? Leases range from 1 – 5 years in length based on the needs of the individual customer.

How much does it cost to lease a color copier?

The monthly lease payment depends on the copier model and the length of lease term, however, 90% of our color copier leases are in the range of $85.00 - $150.00 a month with 0 down payment. Complete our online questionnaire form and we will email back a specific quote based on your criteria with no need to speak with a salesperson.

What is the process for starting a copier lease?
Starting a copier lease is extremely fast and easy. In most cases, all that is needed is your company name, address and phone number along with your permission and a formal lease approval can be reached in 2-4 hours. Once a lease is approved, you will receive the documents to be signed via Docusign, and once signed, you can choose a delivery date within 2-5 business days. There is no down payment required and once your copier is delivered, your first monthly payment is due 30 days from the delivery date.
Are there copier lease terms available shorter than 5 years?
Yes, there are lease terms available for 1, 2, 3, 4 or 5 years. The reason most people lease for 5 years is that the longer the lease term, the lower the monthly payment. i.e. where you might pay $100.00 monthly on a 5-year term, you may pay $450.00 a month for a 1-year term on the same copier-printer.
Is it better to lease or purchase a copier?

The choice to purchase vs. lease a copier comes down to your individual preferences and circumstance. Download our Lease vs. Purchase guide for detailed analysis.

Can we upgrade to a newer copier if we’re in midst of existing lease?

There is always an option to upgrade to a comparable or higher value copier during a lease.

What happens if I no longer need my copier in the middle of a lease?

You can not cancel a lease agreement without completing the term however you can have another company “assume” the remainder of your existing lease. You can also pay off the remainder of your scheduled payments and then return the copier.

At the end of a lease contract, do we own the copier?
Most lease contracts offer the option to purchase the copier at the end of the original lease term, but generally you will also have the option to terminate, renew or upgrade to a newer model.
At the end of a lease contract, who is responsible for returning the copier?
The lessee (the company leasing the copier) is generally responsible for returning the copier to the lease company’s designated warehouse, but in many cases, the copier service provider will return the copier on behalf of the lessee.
Does CSBS offer short term copier rentals?

Yes, CSBS provides copier rental programs for periods as short as one week or as long as customer’s need requires.

What happens if I buy a machine and don’t like it?

CSBS will give you a choice of an unconditional, money back guaranty or we are happy to exchange your machine to any other model of machine we carry within 30 days of purchase.

Does CSBS provide copier service contracts?

Yes, CSBS offers the same all-inclusive monthly maintenance agreements whether the copier is purchased or leased.

Is toner and supplies included in a copier service contract?

Our copier service contracts include all parts, toner and supplies with the only exceptions being paper and staples.

How much do copier service contracts cost?

The cost of copier service contracts is determined based on the volume of prints and copies you produce. As a rule of thumb, a service contract covering all service, parts, and supplies costs approximately $1.00 per 100 black prints produced and approximately $5.00 - $7.00 per 100 color prints produced.

How fast is your response time when I repair service?
Our service response is between 30 minutes and 2 hours in most cases, and we guaranty a 4-hour maximum response in all cases.
Who do we call if we need service on our copier?
You can request service by calling our local office, sending an email to our onsite dispatch team or entering a service request via your online customer portal.
Who do we call when we need to order toner or supplies?
When ordering supplies, you can call our local office, send an email to our onsite dispatch team or enter a service request via your online customer portal.
Is paper included in our maintenance contract?
No, paper is generally not included in a maintenance contract.
Are staples included in our maintenance contract?
No, in most cases staples are not included in the maintenance contract. You can purchase staples from your copier service provider, but these staples are generally chargeable.
Does the copier use normal office staples?
Staples used by your copier-printer’s automatic stapling unit are brand and model specific staples made exclusively for your copier-printer. In most cases you can order these staples from your copier service provider.
Does CSBS provide repair service on desktop printers?
Yes, CSBS provides hourly service and repair on most brands of desktop laser printers. We do not provide repair service on ink jet printers.
Does CSBS provide repair service on printers inside a private residence?

No, CSBS does not provide onsite repairs inside a private residence, but printers can be dropped off at our local Santa Rosa office for repair.

Does CSBS offer a service to move a copier from one office to another
Yes, CSBS does offer a service to pick up your copier from your existing office, move it to your new office.
How do we dispose of empty toner cartridges?
Most Konica Minolta copier-printers use a curbside recyclable toner cartridge that can be placed directly in curbside recycling.
Does CSBS purchase old copiers from companies wanting to dispose of their copier?

No, CSBS does not purchase or accept old copiers that people-companies are wishing to dispose of.

What service areas does CSBS cover?

CSBS provides guaranteed same day service support throughout Sonoma, Marin and Napa Counties as the cities of Ukiah, Willits, Middletown, Lower Lake and Vallejo.

How quickly can we have a copier delivered once we decide to purchase or lease?
In most cases we can deliver your copier within 1-3 business days from your decision to lease or purchase a copier.
How long does it take to get a copier once we decide to lease?
In most cases, we offer delivery within 2-5 business days from the date the paperwork is signed.
Is copier delivery and setup included in the lease?
Yes, in most cases the delivery, setup, networking and staff training is included in the lease.
Who provides training when we lease a new copier?
In most cases, staff training for the new copier-printer is included by the technician that delivers your new copier-printer.
Can you help me download and set up an updated print driver for my Konica Minolta printer?
Yes, we can setup updated print drivers via a remote computer session and the entire process should take only a few minutes.
Does my Konica Minolta copier need to be connected to Wi-Fi by an ethernet cable?
No, Konica Minolta copiers do not require an ethernet cable to connect to Wi-Fi but using an ethernet cable is the recommended means of connection due to enhanced reliability of a strong Wi-Fi connection.
Can I print from my smartphone to my Konica Minolta copier and printer?
Yes, you can print directly from a smartphone to your Konica Minolta MFP printer.
Can I scan documents to someone outside my office?
Yes, you can program and send to any valid email address whether they are on your network or anywhere in the world.
Is there a way to protect sensitive data when scanning?
Yes, Konica Minolta MFP printers can protect sensitive data when scanning by selecting the “Encryption” setting which will prompt you to create a password that is necessary to open documents scanned using this encryption setting.
Can I monitor usage for each employee or project?
Yes, Konica Minolta MFP copier-printers offer a standard feature called Account Tracking allowing you to setup and assign numeric user codes for individual users, departments or projects, that will allow you to monitor and track usage through each code.
When moving to a new office does the copier need to be re-programmed?
If there are changes to the computer and Wi-Fi during the move, the copier-printer may need to be re-configured. However, if none of your computers, passwords, Wi-Fi equipment or Wi-Fi providers are changed during the move to the new office, your computer-printer should work once you plug in the ethernet cable at the new office.
When the copier is returned at the end of the lease, how can we be sure that any sensitive data is removed from the hard drive?
Most copier service providers offer the service of “wiping” or erasing the data from the hard drive which virtually eliminates concerns about any data being retrieved but for 100% peace of mind, your service provider can remove and provide you with the existing hard drive and install a new hard drive before the equipment is returned.
What is the largest size paper I can use with my Konica Minolta copier and printer?
All of the free-standing Konica Minolta copiers can handle paper sizes up to 12” x 18”. Desktop models can handle paper sizes up to 8.5” x 14”.
What is the heaviest paper stock I can use with my Konica Minolta copier and printer?
All Konica Minolta free-standing copiers can handle up to 90lb card stock from all paper drawers and up to 12 point, 300 GSM card stock through the bypass tray.
Can I print on glossy paper with my Konica Minolta copier and printer?
Yes, you can print on laser approved, glossy paper stocks on all Konica Minolta copiers and printers.
Can I print on linen paper stocks with my Konica Minolta copier?
Yes, you can print on laser approved, linen paper stocks with a paper thickness up 90lb card stock.
Can I print labels on my Konica Minolta copier?
Yes, you can print on laser approved, labels on your Konica Minolta copier-printer.
Can I print envelopes on my Konica Minolta copier?
Yes, you can print on envelopes on your Konica Minolta copier-printer.
Why do envelopes get creased when I print on them?
When printing envelopes on your Konica Minolta copier-printer, it is necessary to use the “envelope” paper setting so the printer turns off the “page separation function” that is used to separate sheet paper stocks to avoid misfeeding. When the page separation function is left on when printing envelopes, the separator pads attempt to separate the front and back of the envelopes which can result in creasing of the envelope.
Why does the toner-ink sometimes smear when printing?
Toner can smear when you are attempting to print on heavier or glossy paper stocks without selecting the appropriate settings for thick paper. When selecting thick paper settings, the machine reduces the print speed, allowing the toner to properly fuse to the paper, but when printing on thick paper without choosing the appropriate settings, there is the potential for the toner to smear because it is unable to effectively fuse the toner to the page when running the thick paper through the machine at the full printing speed.
Why does it cost more to print in color than black?
There are several reasons it costs more to print in color than in black. One of the main reasons is that the average color print has more “page coverage” than a standard black print of simple text and the more page coverage, the more toner is being used. Additionally, It costs more to print in color because color toner costs more than black toner and because every time a document is printed in color, the printer needs to activate the Cyan, Magenta and Yellow drum units and the Cyan, Magenta and Yellow developer units. The drums and developer units have a finite amount of activations before they require replacement, so each time you print a document in color, all 6 of these drums and developer units are activated and thus one activation closer to needing to be replaced. In comparison, when you print in black, you are using less expensive black toner and only activating 1 black drum and 1 black developer unit so there are far fewer components being depreciated.
When printing on 11” x 17” paper, is that considered 2 prints?
Yes, when you print on 11” x 17” it counts as two prints because 11” x 17” is exactly the size of two standard sheets of 8.5” x 11” paper.

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