FAQs
Answering Some Common Questions For You!
How do I know which copier model is best for my business?
We suggest taking our self-guided Questionnaire on the home page of our website, located in the section titled “Our Konica Minolta Copiers” or you can contact us for a complimentary evaluation without talking to a salesperson.
What is the benefit of an office color copier vs. a desktop laser printer?
Perhaps the biggest benefit of an office color copier compared to a desktop laser printer is that in most cases, it costs a lot less to operate the office copy system. The reason an office copier costs less to operate is because the toner is much less expensive than it is to buy the expensive cartridges used in laser printers. It is common that companies with moderate to high color print volume will pay hundreds of dollars a month just in laser printer cartridges for their desktop laser printers whereas an office color copier generally comes with a maintenance agreement including the toner and costs just 5 – 7 cents a page for color copies and approximately 1 penny a page for black prints and copies. Additionally, office color copiers generally have larger paper trays, can print on thicker paper stocks, have faster scan speeds than desktop laser printers and copiers come with maintenance agreements that include all parts, supplies and service needed to maintain the copier. In many cases we find companies will spend more on replacement toner cartridges for a lesser efficient, desktop printer than they would pay for the combined cost of a monthly lease payment that includes all service, parts and supplies for a more efficient and productive office copier.
What brands of copiers do you sell or lease?
We sell and lease the full line of Konica Minolta copiers and printers.
Do you sell used copiers?
es, we offer a huge selection of Konica Minolta color copiers and printers for both lease or purchase and offer full coverage service and supply agreements for all used machines.
What is the benefit of an office color copier vs. a desktop laser printer?
What is the best brand of color copier?
When answering the question, what is the best brand of color copier it is important to note that there are several brands that represent equally high quality including Sharp, Konica Minolta, Canon, Ricoh, and Kyocera. Because we as consumers generally consider the “best brand” of copier to be the one that demonstrates the most consistent dependability and reliability, it is important to look at the “copier provider” in addition to the brand of copier itself. Because the copier provider is responsible for providing the service and support, they will have a huge role in the performance of any of the top copier brands and therefore, the top “copier brand” is largely influenced by what “copier provider” provides the best quality of support in your local area. It’s important to consult reviews and ask for referrals of satisfied customers in your market before choosing which brand is best for your needs in the geographical area you are in.
Does CSBS lease color copy machines?
Yes, CSBS offers leasing on all new and used copiers? Leases range from 1 – 5 years in length based on the needs of the individual customer.
How much does it cost to lease a color copier?
The monthly lease payment depends on the copier model and the length of lease term, however, 90% of our color copier leases are in the range of $85.00 - $150.00 a month with 0 down payment. Complete our online questionnaire form and we will email back a specific quote based on your criteria with no need to speak with a salesperson.
What is the process for starting a copier lease?
Are there copier lease terms available shorter than 5 years?
Is it better to lease or purchase a copier?
The choice to purchase vs. lease a copier comes down to your individual preferences and circumstance. Download our Lease vs. Purchase guide for detailed analysis.
Can we upgrade to a newer copier if we’re in midst of existing lease?
There is always an option to upgrade to a comparable or higher value copier during a lease.
What happens if I no longer need my copier in the middle of a lease?
You can not cancel a lease agreement without completing the term however you can have another company “assume” the remainder of your existing lease. You can also pay off the remainder of your scheduled payments and then return the copier.
At the end of a lease contract, do we own the copier?
At the end of a lease contract, who is responsible for returning the copier?
Does CSBS offer short term copier rentals?
Yes, CSBS provides copier rental programs for periods as short as one week or as long as customer’s need requires.
What happens if I buy a machine and don’t like it?
CSBS will give you a choice of an unconditional, money back guaranty or we are happy to exchange your machine to any other model of machine we carry within 30 days of purchase.
Does CSBS provide copier service contracts?
Yes, CSBS offers the same all-inclusive monthly maintenance agreements whether the copier is purchased or leased.
Is toner and supplies included in a copier service contract?
Our copier service contracts include all parts, toner and supplies with the only exceptions being paper and staples.
How much do copier service contracts cost?
The cost of copier service contracts is determined based on the volume of prints and copies you produce. As a rule of thumb, a service contract covering all service, parts, and supplies costs approximately $1.00 per 100 black prints produced and approximately $5.00 - $7.00 per 100 color prints produced.
How fast is your response time when I repair service?
Who do we call if we need service on our copier?
Who do we call when we need to order toner or supplies?
Is paper included in our maintenance contract?
Are staples included in our maintenance contract?
Does the copier use normal office staples?
Does CSBS provide repair service on desktop printers?
Does CSBS provide repair service on printers inside a private residence?
No, CSBS does not provide onsite repairs inside a private residence, but printers can be dropped off at our local Santa Rosa office for repair.
Does CSBS offer a service to move a copier from one office to another
How do we dispose of empty toner cartridges?
Does CSBS purchase old copiers from companies wanting to dispose of their copier?
No, CSBS does not purchase or accept old copiers that people-companies are wishing to dispose of.
What service areas does CSBS cover?
CSBS provides guaranteed same day service support throughout Sonoma, Marin and Napa Counties as the cities of Ukiah, Willits, Middletown, Lower Lake and Vallejo.