Common Sense Business Solutions is proud to provide the highest quality of service and support in the great city that we call home. Our entire operation is based out of our office here in Santa Rosa and over 60% of our customers are here in town. Being local allows us to provide the fastest possible response to our customer’s copier service needs. Our technicians are dispatched from our Santa Rosa office and 100% of the copier parts and supplies are stocked in our local warehouse so that our clients never have to wait for copier service.
In addition to providing great local copier service for the many businesses that we support in Santa Rosa we are proud to be residents of this great city and to be actively involved in the community. Common Sense Business Solutions is a member of the Santa Rosa Chamber of Commerce and long time members of Sonoma County Go Local Cooperative and we strong support the Buy Local initiative. By supporting local business in Santa Rosa we help make Santa Rosa and Sonoma County a great place to live.
We feel that businesses in Sonoma County want more than just a local company. We think people in Santa Rosa want to support companies that do business the right way, the honest way and that provide quality products and services. Common Sense Business Solutions strives to provide the highest level of copier service in Sonoma County and we’d like to share some of the things that illustrate our commitment.
Same Day Service Response – Average response time is approximately 2 hours
Local Technicians – Common Sense Business Solutions has a team of professional and knowledgeable technicians in our Santa Rosa office. Our Service Department is anchored by our Vice President of Service and Master Technician Rita Constantini. Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
Local Dispatch and Phone Support – We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number and be connected to someone that doesn’t value your business. At Common Sense Business Solutions you can expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
OEM Parts and Supplies – We only use OEM parts and supplies and we maintain 100% of the parts and supplies necessary to support any and all equipment that we maintain for our customers.
FM Audit Reporting System – We provide software that allows our multifunction copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced. This allows us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers.
In summary, we at Common Sense Business Solutions recognize and appreciate that we can only be as successful as to the extent that we serve our valued customers. We set the bar high in asking our customer’s to have lofty expectations that we’ll do a great job on their behalf. We strive to be friendly, provide good communication, resolve issues promptly and make sure that the equipment we’ve provided is performing at the highest possible level. To our way of thinking supporting the companies that support us is what Common Sense Business Solutions is all about. If you’re company is looking for great copier service in Santa Rosa than we feel Common Sense Business Solutions is a great fit for you.