CSBS a locally owned Copier-Printer-Scanner Dealership
You’ll love our fast local Copier Service – We Guarantee It!
Common Sense Business Solutions is proud to provide the highest quality of service and support in our sister city of Windsor. Our entire operation is based out of our office in Santa Rosa only minutes from Windsor. In fact over 65% of our customers are in Santa Rosa or Windsor meaning we are always close at hand to respond to any copier service needs in Windsor. Being local allows us to provide the fastest possible response to our customer’s copier service needs. Our technicians are dispatched from our Santa Rosa office and 100% of the copier parts and supplies are stocked in our local warehouse so that our clients never have to wait for copier service.
Supporting Windsor Businesses
In addition to providing great local copier service for the many businesses that we support in Windsor we are proud to be actively involved in the community and support Windsor’s local economy. Common Sense Business Solutions is a long time member of Sonoma County Go Local Cooperative and we strong support the Buy Local initiative. As local Sonoma County residents it just comes naturally to support the Windsor economy as a part of the local community that we call home. By supporting local business in Sonoma County we help make it a great place to live.
We feel that businesses in Sonoma County want more than just a local company. We think companies in Windsor want to support companies that do business the right way, the honest way and that provide quality products and services. Common Sense Business Solutions strives to provide the highest level of copier service in Sonoma County and we’d like to share some of the things that illustrate our commitment.
Same Day Service Response
Our average response time is approximately 2 hours
Local Copier Technicians
Common Sense Business Solutions has a team of professional and knowledgeable technicians in our Santa Rosa office. Our Service Department is anchored by our Vice President of Service and Master Technician Rita Constantini. Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
Local Dispatch and Phone Support
We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number and be connected to someone that doesn’t value your business. At Common Sense Business Solutions you can expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
OEM Parts and Supplies
We only use OEM parts and supplies and we maintain 100% of the parts and supplies necessary to support any and all equipment that we maintain for our customers.
FM Audit Reporting System
We provide software that allows our multifunction copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced. This allows us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers.
At CSBS, we understand your time is valuable just how aggravating it can be when encountering unnecessary delays. All our team members are experienced in the copier industry and there is always someone available to answer questions, connect you to our Help Desk for online support or schedule an onsite service visit. You won’t get bounced from person to person and we will quickly and expediently address your concerns, answer your questions, and schedule any actions necessary to address the purpose of your call.
Local Parts and Supplies Warehouse
Shipping delays keeping those important parts from being installed? Not here. Waiting for days for a shipper to bring you what you need to get back to work? Not with us. We have the part you need, in stock, right down the road. We have all of the various Konica Minolta replacement parts available for you, when you need it, same-day service. Every time.
We recognize how important it is to complete copier repairs on the initial visit and this is why Common Sense Business Solutions maintains a fully stocked parts and supplies warehouse in Santa Rosa. Our local warehouse has a huge inventory of all the toner, parts, and supplies needed to support each and every copier that we support.
We understand that when our customers have an urgent need for copier repair, It doesn’t do any good to just dispatch a technician to their location unless we can also make sure that our technicians have readily available, same-day access to any part or supply that is potentially needed to successfully complete the repair on your Windsor copier.
Help Desk Support And Remote Monitoring Software
At Common Sense Business Solutions, everything we do centers on minimizing potential downtime on our customer’s copiers. One way we accomplish this goal is by providing complimentary remote monitoring software to our customers. This software allows our customer’s Windsor copiers to communicate directly with our Dispatch Department, emailing alerts prior to parts and supplies needing to be replaced. This allows us to schedule a proactive service to head off a potential issue that could otherwise result in costly copier downtime.
We know our customers rely on their copiers and that when their equipment is down it has a negative impact on their office. By using our remote monitoring software, we can identify and resolve many potential issues before they become a problem.
There are times when your Konica Minolta MFP does not need mechanical service but instead is having a computing or user interface problem. As a CSBS customer, you have the option of calling our tech support line to have a well-trained, experienced support operator remotely access your copier, and help you to adjust or correct your issues remotely from our local HQ. We can help troubleshoot, diagnose, and even remotely correct your issue for you, then get you back up and running fast!
In summary, we at Common Sense Business Solutions recognize and appreciate that we can only be as successful as to the extent that we serve our valued customers. We set the bar high in asking our customer’s to have lofty expectations that we’ll do a great job on their behalf. We strive to be friendly, provide good communication, resolve issues promptly and make sure that the equipment we’ve provided is performing at the highest possible level. To our way of thinking supporting the companies that support us is what Common Sense Business Solutions is all about. If you’re company is looking for great copier service in Windsor than we feel Common Sense Business Solutions is a great fit for you.