Common Sense Business Solutions is proud to provide the highest quality of service and support in the beautiful city of Novato. Our entire operation is based out of our office in Santa Rosa, which is only 40 short minutes from Novato. In fact, over 70% of our customers are in Santa Rosa-Rohnert Park-Petaluma and surrounding areas meaning we are always close at hand to respond to any copier service needs in Novato. Being local allows us to provide the fastest possible response to our customer’s Novato copier service needs. Our technicians are dispatched from our Santa Rosa office and 100% of the copier parts and supplies are stocked in our local warehouse so that our clients never have to wait for copier service.
We Proudly Serve Novato’s Local Businesses
Common Sense Business Solutions has long counted the City of Novato as a great fit for our local business building approach and it’s exciting for us to play a role in our Southernly neighbors’ success. We are confident as you learn more about our locally owned and operated business, that you will agree we have the small business, personal touch approach that is appreciated and well suited to many of the amazing local businesses that call Novato home. It is a privilege for us to help our Novato customers build and grow their own businesses and you can count on us to deliver on the high expectations we encourage you to have when using our Novato copier support services.
At CSBS, we recognize how important it is to our customers that their Novato copiers are maintained at the highest level to keep their critical document flow moving. Whether it’s printing out sales orders, invoices, dispatch tickets, or scanning critical documents, we know our customers count on us to make sure their copying, printing, and scanning equipment is consistently performing at the highest levels so their workforce can keep the office running smooth.
We invite local business owners and office managers in Novato to give us a call to learn more about our same day service and performance satisfaction guarantees because, at CSBS, we recognize that it’s not enough to “try” and provide great service, we guaranty to meet all your expectations which is why we always promise a 100% satisfaction or money back guaranty.
Same Day Service Response
Average response time is approximately 4 hours
Local Technicians Are Always Available
Common Sense Business Solutions has a team of professional and knowledgeable technicians in our Santa Rosa office.
Our Service Department is anchored by our Vice President of Service and Master Technician Rita Constantini. Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
Our techs have worked with customers from Sears Point to Fairfax, and they have seen it all. They know the machines better than anyone else, they have the right parts, extensive training, and plenty of experience to get you back up and running in no time!
Local Dispatch and Phone Support
We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number and be connected to someone that doesn’t value your business.
There will be times when you don’t really need a technician on-site, but you need some advice to get through a straightforward issue. Or you have a question about loading a print driver, clearing a jam, or the best setting to achieve the optimum print quality result for a particular print job. CSBS can help walk you through many issues, right over the phone!
Other times, you may need us to come out to give you a hand. Our highly trained technicians, technical support call center, local parts warehouse, and local dispatch means that we respond to your needs faster. We guarantee a call-back within the hour, and an on-site technician the same day you call us for help.
At Common Sense Business Solutions you can also expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
Parts Warehouse Based in Santa Rosa
We maintain an extensive warehouse of replacement components, including Konica Minolta factory-supplied parts. We constantly shop for the best deals in supplies and consumables. Why? Because you might need it.
And when you do need it, we will have it to you right away, in most cases, the very same day. This means we can help get you back up to speed before you experience any type of bottleneck in your productivity.
Next Day Shipping for Toner and Supplies
There is only one thing that we can think of that might be better than the ability to get the exact right toner for your specific machine delivered to your door within a single business day. You do not have to waste time scrambling to find the necessary supplies you need to keep your Novato, California business running smoothly.
FM Audit Reporting System
We provide software that allows our multifunction copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced.
This allows us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers and resolving minor issues before they can impact your business.
At Common Sense Business Solutions we recognize and appreciate the fact that we can only be as successful as the valued customers we serve. We set the bar high in asking our customers to have lofty expectations that we’ll do a great job on their behalf. We strive to be friendly, provide good communication, resolve issues promptly and make sure that the equipment we’ve provided is performing at the highest possible level. Supporting the companies that support us is what Common Sense Business Solutions is all about. If your company is looking for great copier service in Novato, California then we feel Common Sense Business Solutions is a great fit for you.