Background
Common Sense Business Solutions were contacted by the Facilities Manager at InfoStor, a large file and document storage company in Santa Rosa, California. At the time of our initial meeting InfoStor had a large collection of individual laser printers spread throughout their facility. These individual printers were costing a lot of money due to the high price of the toner cartridges; they didn’t offer any scanning functionality and didn’t offer them the quality to successfully print their color marketing materials. InfoStor was looking for a solution to lower their costs, provide scanning and accommodate their need to print high quality marketing materials on heavy card stock.
Solution
After asking questions and working together to clearly evaluate their printing and scanning needs we were able to provide a solution that was very well suited for what InfoStor wished to accomplish. We were able to replace all four of their existing laser printers with a single multifunction copy-print-scan system. The Konica Minolta Bizhub system that we provided addressed all of the issues that InfoStor was seeking to resolve;
- The cost to produce their administrative printing was reduced because they no longer had to purchase expensive cartridges because the Konica Minolta Bizhub we provided included an affordable support agreement that included all of the toner.
- The Konica Minolta Bizhub system that we provided offered fast, easy to use network scanning that allowed InfoStor’s entire staff to scan documents to folder that we setup on their computers. The 100 page document feeder and 70 pages a minute scan speed helped save the staff time on a daily basis.
- The Konica Minolta Bizhub that we provided allowed InfoStor to produce high quality, color marketing materials for just pennies a page. They were able to save money by eliminating the costs that they were previously spending to outsource color flyers and they gained the flexibility to print materials in any quantity necessary for one low cost per page regardless of whether they needed 1 flyer or 1,000.
Summary
Since that initial meeting Infostor has been a valued customer for over 5 years and has continued to benefit from the original Konica Minolta Bizhub system that we’d provided. In addition, Infostor has added an additional machine for their warehouse operations and has stated that they couldn’t be more pleased with the performance of the Konica Minolta equipment as well as the local support that we provide.
Testimonial
CSBS received the following testimonial from Marie Mallory, Operations Manager for Infostor:
Ross,
I am dropping you this note to let you know how delighted we are with our Bizhub C353.
From the very beginning you were patient and understanding as we asked a lot of questions and had you quote the copier in several different ways. You finally found a way to make it work for us. As a result, we were able to eliminate 4 stand-alone printers from our network and I gained the ability to print color marketing fliers as needed for a fraction of the cost of going to a copy center. By the way, the print quality is fantastic.
Your service has been outstanding from the beginning. The last time we brought in a network printer, fax, scanning system, the supplying vendor dropped off the machine, plugged it in and told us that we needed to call our IT person to get it setup on the network. What a pain! Imagine our surprise when your IT support person called us two days before delivery of the machine to prepare for the setup. Then on the delivery day you were here to train us, your partner was here to provide different training, and your IT support person was here to configure everything. The day after delivery, you called just to check in making sure that everything was going well.
Thus far, your ongoing support has been outstanding. Anytime, we have called with an issue, no matter how minor, you or your staff has been prompt and courteous.
Believe me when I say, that I will be recommending Common Sense Business Solutions to business associates or to anyone I think might be able to benefit from your service. Feel free to put InfoStor on your list of “delighted customers”.
Thank you so much!
Common Sense Business Solutions is a locally owned and operated office equipment dealership with the goal of creating lasting relationships with our neighbors and business partners in Sonoma County while making a positive impact on our community and environment. We use our experience to provide personalized, detailed evaluations that help our clients save money while implementing the most efficient solutions to meet their individual needs.
InfoStor is the North Bay’s only full-service provider of offsite commercial records storage and management. Its mission is to bring organization and efficiency to the records management function at a drastically reduced cost from what their customers could achieve by doing it themselves. In fact, InfoStor is the outsourcing choice for records management solutions for over 600 companies, municipalities and individuals. For more than ten years, InfoStor has kept true to its motto of providing a premium service at a reasonable cost.
