Many individuals and business professionals engage in copier purchasing at some time in their life. It is always a major decision when your company is ready to purchase a copier or lease a copier. Whereas it is important that you choose the appropriate model in order to best fit your company’s specific needs, it is equally or even more important that you choose a copier service provider with an excellent reputation. How do you know what company is going to do the best job of providing copier repair when your machine needs it? Ask their existing customers.
How to Reference Effectively
I think most people understand that when talking with any given sales person they are going to hear different versions of the same story that go something along the lines of this; “Our Company XYZ provides the best service in the industry and our company XYZ has the fastest service response time in the industry.” Of course these claims may be true but not because the sales person representing that company says it. In order to find out the quality of copier repair and copier service provided by any given company the best way to determine the quality is to ask their existing customers.
I would suggest that once you have narrowed your choices down to the one or two companies from whom you want to purchase a copier, that you ask for references. I’d suggest asking for at least 5 references of other companies that have experience in the quality of copier repair, and match them against the overall copier service provided by the copier company you are considering. Ideally, these referrals should be from customers that are in your local area so you can inquire as to the service response time that the company provides in your specific area. When you receive the referrals I’d suggest giving each referral a call and asking the following questions:
1)I’d ask if they are they satisfied with the speed of response to their copier repair requests or if they have ever had to wait more than a few hours.
2) I’d ask if the copier repairs are consistently completed on the first day or is there the frequent need to come back the following day to complete repairs.
3)I’d ask if the technicians appear to be knowledgeable and whether they are able to complete the copier repairs quickly and competently.
4)I’d ask if the copier technician generally has all of the parts needed to complete the copier repair on the first visit or whether they frequently need to order parts, which requires a second visit and an extended period of time which means that the copier issue has to wait to be completely resolved.
5)I’d ask if they are happy with the professionalism and demeanor of the employees that work for the copier service provider. Are they friendly, are they professional, do they create a disruption when visiting your office and are they a pleasure to work with?
Even though talking with a copier service company’s referrals is a great way to gauge the quality of copier repair that you can expect, keep in mind that these referrals are hand-picked by the copier company to best represent their own company. In other words, no company is going to provide you with “bad referrals.” In addition to contacting the referrals provided by the copier company I would also strongly suggest getting online and looking up Yelp, Google+ or Facebook reviews to get a broader picture of customer feedback both good and bad. There is no better way to determine the quality of service and support than to use a combination of online reviews and referral interviews. This ensures that you are choosing a company that has the quality of copier service that will be so critical in determining your company’s satisfaction with the copier you choose. Contact us , we are that company that can take care of all your copier needs from A to Z. Just ask our references.
