Copier search and purchasing can be a big challenge for most businesses and when it comes right down to it we as individuals always want the best of what’s available. We don’t want more than we need and we don’t want to pay more than we should but within the context of what we are searching for we always prefer the best. The topic of this article is how to determine which The Best Copier in Santa Rosa is.
As the author of this article I have invested the past 30 years providing local businesses in Santa Rosa with copiers and multifunction printers. As stated in the opening paragraph, everyone that I’ve helped is looking for The Best Copier in Santa Rosa! In my attempts to sort through the rhetoric and truly understand what my clients are looking for when asking for the best copier, this is what I’ve found; I’ve discovered that even though it is important that companies compare prices and features to determine the relative strengths and weaknesses of various offers, the aspects that determine what is truly the best copier consistently comes back to the same criteria.
The best Copier is the one that works when you need it. The Best Copier is one that is supported by a service agreement that includes reliable, consistently fast service response when the equipment calls for service. The Best Copier is one that is not limiting office productivity by being down for repair for any extended period of time. In summary, The Best Copier is the one that most consistently is available to perform the tasks that it was acquired to perform. In my experience companies in every type of business have the same criteria as to what is most important; they need to count on their copier to work when they need it!
In recognition of this key understanding my suggestion is that when searching for the Best Copier its best not to put too much emphasis on copy speed, features and specifications. All copier brands have machines with the same specifications. In order to find the best copier the key is to find the best copier company. This is the company with the best service support and the best track record in supporting their customers. The way to determine which company has the best support is by asking the following questions.
1)Can you provide 8 to 10 customers we can contact in order to inquire about their experiences with your services (Nothing will tell you more about the level of service that you can expect than a conversation with an existing customer)
2)Where is your company’s service office located relative to our company and what is your response time when we need emergency repair?
3)What level of parts and supplies does your firm maintain locally to support our account?
4)What systems do you have in place to eliminate emergency service repairs? (Many companies have invested in systems that allow your copier to notify the service provider BEFORE parts need to be replaced, virtually eliminating unplanned service visits which can result in down time).
5)What is your company’s philosophy and policy to make sure that we as a company don’t experience down time?
Only by asking these questions and receiving the appropriate answers and assurances can you be confident that you and your company have found The Best Copier. Contact us today as we we are the right copier service provider for you.
