When buying copy machines for business use it’s important to keep in mind that they will need servicing eventually. No matter how “high-end” the machine is, multiple hours of use will inevitably lead to some issues that will need adjusting or repairs. At the very least, a copy machine will require regular replacement of supplies at regular intervals.
Servicing Copy Machines For Business Use
There is a real distinction between copiers used in a business environment versus a machine in, say, a small home office. The main difference is in the volume or copies, or number of service hours, required of the machines. It is fair to say that larger offices or business locations will put hundreds of hours on their copy machines each quarter. In contrast, the machine that provides occasional use may only see ten hours of service time in the same period.
This means a great deal when it comes to servicing the copiers. A mistake that some business owners make when considering the purchase of new copy machines for business use is to look at box store offerings. While the local warehouse-style office supply chain store may have a few name-brand copy machines, the service agreements will usually leave much to be desired.
When a copy machine is purchased or leased from a local, reputable dealer like Common Sense Business Solutions you not only have the assurance of having a quality machine, but one that will be fully supported and serviced, as well.
Servicing your copy machine
While there are many other considerations when buying business copiers, here are some good reasons to consider Common Sense Business Solutions and the benefits of full service and support for your copier:
- Our entire operation is based out of our office here in Santa Rosa and over 60% of our customers are local. Being local allows us to provide the fastest possible response to our customer’s copier service needs.
- Our technicians are dispatched from our Santa Rosa office and 100% of the copier parts and supplies are stocked in our local warehouse so that our clients never have to wait for copier service. This is why we can offer Same Day service response with an average response time of about 2 hours.
- Common Sense Business Solutions has a team of professional and knowledgeable technicians based in our Santa Rosa office. Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
- We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number only to be connected to someone that doesn’t value your business. At Common Sense Business Solutions you can expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
- We only use OEM parts and supplies, and we maintain 100% of the parts and supplies necessary to support any and all equipment that we maintain for our customers.
- We provide software known as the FM Audit Reporting System that allows our multifunction copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced. This lets us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers.
