Copier Tech Support
Excellent Service is Common Sense
At Common Sense Business Solutions we understand how important it is to our customer’s that their multi-function copy-print-scan systems perform at the highest level. We realize that downtime on our equipment can cost our customers both time and money and this is why we’re committed to consistently providing fast response and the experience necessary to correct problems on the first call. In most cases we have issues resolved and the service visit completed within a couple of hours of the initial call. With copier repair, we maintain 100% of the parts and supplies in our Santa Rosa office and our field technicians carry the most commonly needed parts in their car stock inventory ensuring that our customers don’t have to wait.
Points of emphasis for our local service department and copier repair:
Same Day Service Response – Average response time for copier repair is approximately 2 hours
Local Technicians – Common Sense Business Solutions has a team of professional and knowledgeable technicians in our Santa Rosa office. Our Service Department is anchored by our Vice President of Service and Master Technician Rita Constantini. Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
Local Dispatch and Phone Support – We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number and be connected to someone that doesn’t value your business. At Common Sense Business Solutions you can expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
OEM Parts and Supplies – We only use OEM parts and supplies and we maintain 100% of the parts and supplies necessary to support any and all equipment that we maintain for our customers.
FM Audit Reporting System – We provide software that allows our multi-function copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced. This allows us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers.
In summary, we at Common Sense Business Solutions recognize and appreciate that we can only be as successful as to the extent that we serve our valued customers. We set the bar high in asking our customer’s to have lofty expectations that we’ll do a great job on their behalf. We strive to be friendly, provide good communication, resolve issues promptly and make sure that the equipment we’ve provided is performing at the highest possible level. To our way of thinking supporting the companies that support us is what Common Sense Business Solutions is all about.