Copier Tech Support
Excellent Service is Common Sense
At Common Sense Business Solutions we understand how important it is that our customer’s copy machines are reliable. We recognize that downtime on their copier costs them time and money which is why we are focused on providing fast response along with experienced technicians to correct problems on the first visit. In most cases we have copier repairs completed within a couple of hours from the initial call. Many copier companies special order parts as needed which can result in costly delays for the customer. At CSBS we know that when our customer’s machines stop working their office stops working too which is why we maintain a huge parts inventory in our Santa Rosa warehouse so our customers can get back to work fast.
Points of emphasis for our local service department and copier repair:
Same Day Service Response – Average response time for copier repair is approximately 2 hours
Local Technicians – Common Sense Business Solutions has a team of professional and knowledgeable technicians in our Santa Rosa office with an average of over 22 years experience. Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
Local Dispatch and Phone Support – We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number and be connected to someone that doesn’t value your business. At Common Sense Business Solutions you can expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
OEM Parts and Supplies – We have a huge inventory of OEM parts and supplies in our Santa Rosa warehouse so no matter the model of equipment, we have the parts on hand to get repairs completed fast and without delays.
FM Audit Reporting System – We provide software that allows our multi-function copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced. This allows us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers.
In summary, we at Common Sense Business Solutions recognize and appreciate that we can only be as successful as to the extent that we serve our valued customers. We set the bar high in asking our customer’s to have lofty expectations that we’ll do a great job on their behalf. We strive to be friendly, provide good communication, resolve issues promptly and make sure that the equipment we’ve provided is performing at the highest possible level. To our way of thinking supporting the companies that support us is what Common Sense Business Solutions is all about.