Your multifunctional copy machine is a complicated piece of equipment with many moving parts. And just like any other piece of machinery, its parts will wear and need to be replaced. Other times, it may malfunction and need repair work. That’s why it’s important to think about service when you buy or lease a new or used copy machine.
Why You Need a Good Copy Machine Service Partner
Technical problems with your company’s copy machine can have a serious impact on business operations. The copier breaks down and it could be hours before a maintenance team is available or can be reached. Before you know it, an entire day has been wasted, important documents we’re left uncopied and unprinted, and marketing materials were delayed.
While preventative maintenance helps, it doesn’t solve every problem. From spilled coffee to general wear and tear, at some point, your copier will probably “crash.” And there are plenty of reasons to have a maintenance contract rather than taking a DIY approach to copy machine repair .
- Today’s copy machines are complex and technologically sophisticated.
- Trying to fix one yourself can make it a more expensive affair.
- Over time, you’ll spend less on a service agreement than you would on handling maintenance and repairs yourself.
A good partnership with your copy machine service provider is key to make in your life easier and happier. And an accessible service provider who can attend to your equipment quickly and professionally will save you both time and money.
The 5 Keys to Copy Machine Happiness
There are many copy machine technicians and service companies who want your business. But when you invest in one of our quality Konica Minolta Bizhub products, you need the best. If you expect to be happy with the copier service you receive, here are our top 5 tips on how to be happy with the service provider you select.
- Key #1: Reliable support and resolution
Every business has unique technology goals. Common Sense Business Solutions understands how essential your copy machine is to your success. We help you maximize your copier’s capabilities, allowing your business to run more productively which, in turn, gives you peace of mind. That means service technicians who are skilled troubleshooters and have the skills needed to address a multitude of copier issues in person or remotely. - Key #2: Responsiveness and communication
Businesses are more reliant than ever on their copy machines. When your equipment is down, it can cause stress and worry over how long you’ll be without the equipment. How long can you wait for your copy machine service to contact you once you’ve placed a service call? You deserve a quick response to your call for service, and on-site visits should occur in a reasonable amount of time, typically within two hours of the initial call. - Key #3: Maintenance programs.
A proactive approach to the upkeep of your copy machine helps it operate at peak efficiency and eliminates many emergency repair calls. In addition to things you can do yourself, like keeping the copier clean and dust free, a copier maintenance program that includes labor, parts, supplies, and regular checkup visits ensures your copy machine is always running smoothly. You probably have more important things to do than worrying about running out of toner! - Key #4: Skilled and experienced technicians.
Let’s face it, there’s always a few frantic moments when the copy machine breaks down. It takes a service technician with the proper skills and experience to get your machine back up and running as soon as possible. It’s also important that a technician be able to troubleshoot problems on the spot and, whenever possible, fix them in one visit. A good copy machine service provider will also have an adequate inventory of supplies and parts on hand to get you back up and printing the first time, every time. - Key #5: Comprehensive maintenance contracts.
A maintenance contract is a great way to keep your copy machine’s service and supply costs low. You should have a full understanding of the maintenance and repair services you are paying for. An experienced copy machine service provider will answer any and all questions or concerns you may have up front before asking you to sign a maintenance agreement. This allows you and them to have a clear understanding of what services are included.
If we were to add a sixth key, it would be the importance of having a service provider who has the infrastructure to support your business locally. Is your current provider located nearby? How long will it take a technician to get to your business to resolve a copier issue?
Is the service provider involved in the local community? CSBS is a locally owned and operated equipment dealership that has been working with Sonoma County businesses for decades. As a local business, we work doubly hard to ensure our friends’ and neighbors’ businesses are always up and running.
Learn More
When you’re searching for a copy machine service provider, it’s important to remember to find one that’s the best fit for your company’s unique needs. Take into account your specific and individualized productivity requirements to make sure you choose a service company that provides the very best for you.
We know how crucial it is to take care of your business investments, including equipment. By taking the time and doing your research, you’ll not only get competitive pricing on your copy machine service, but you’ll find the best maintenance provider who understands and supports your business.
At CSBS, we strive to answer all your questions about office solutions, business technology systems, and maintenance services. For more than 30 years, we’ve been selling, leasing, and repairing copy machines for Sonoma County businesses big and small. We can do the same for you.
We offer preventative maintenance services for every Konica Minolta Bizhub models we sell and lease. Our experienced technicians are trained to keep your copy machine in perfect working condition, and our emergency copier repair services get you back up and running in no time at all, with no hidden or surprise costs! Talk to us today about how proactive copy machine maintenance and service can be one of the smartest business decisions you’ll ever make.
