100% Percent Guaranteed Copiers
Common Sense Business Solutions Offers a
100% Money-Back Guarantee
If your existing copier company does not offer a Money-Back Guarantee, you should ask “Why Not?”
We don’t think it’s right to ask our clients to accept risk associated with the performance of our products or services. After all, we are the ones recommending our products so it just seems right we would be the ones to stand behind our recommendations.
Common Sense Business Solutions offers a 100% Money-Back Guarantee on every product or service we provide. If a client is dissatisfied with any of our products or services, we offer a no questions asked refund within 30 days of purchase or service performed.
If the client has a monthly service contract, and we don’t provide same day service and their equipment is not working to their satisfaction during that same day, we will provide full 1-month refund for the cost of that month’s service contract.
If a client is not happy with equipment purchased, we offer no questions asked, and a money back guarantee for 30 days from the time of purchase.
If your existing copier company doesn’t offer a money back guarantee, you should ask why not.
They are incredibly responsive and helpful.
The integrity in which they work is rarely found these days. A pleasure to work with.
The service has been fantastic. When I need help, I receive it immediately.
You Will Love Our Service…We GUARANTEE It!
We understand how frustrating it is when your copier is down, you’re unable to get important work completed and you just aren’t getting the fast, quality service you’ve been promised. That’s why we developed our Service Guarantee.
Stated simply, Common Sense Business Solutions guarantees to have a technician onsite, at your business within 2-4 hours for any incident where your copier is non-operational and if we fail to fulfill this promise the service call is free.
This said, we recognize that a free service call doesn’t remedy the problem if your machine is down and you need it fixed as soon as humanly possible.
That’s why we maintain a robust staff of experienced local technicians, a huge local parts and supply warehouse, and a local dispatch center to ensure we’re able to consistently deliver on our promise to deliver fast, quality service to keep your copier up and running when you need it most.
At Common Sense Business Solutions, everything we do is centered on ensuring our customer’s copiers, printers and scanners work right when they need them most. Our local team of experienced technicians, local dispatch center, help desk, and supply warehouse ensure we can keep your copier operating at peak performance.
We utilize copier monitoring software that allows us to identify and remedy most potential service issues before they even happen, thus helping eliminate costly downtime.
Let us share with you how we can help your office improve the productivity and reliability of your Konica Minolta copying and printing equipment. Your office staff will thank you!
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Guaranteed Same Day Service on non-operational machines or the call is free.
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Experienced Technical Staff averages 20+ years of copier repair experience.
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Huge Local Parts Warehouse helps us complete repairs in hours instead of days.
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State of the Art Equipment Monitoring identifies most potential problems before they ever happen to minimize and eliminate copier downtime.
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Local Dispatch Center based in Sonoma County successfully manages the flow of calls to ensure critical calls are completed quickly.
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Local Help Desk support can immediately respond to help configure new computers, troubleshoot scanning issues, and setting up new employees.
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Our Service Promises
At Common Sense Business Solutions, we recognize and appreciate that we can only be successful to the extent we are able to meet and exceed our customer’s expectations. We ask our clients to set the bar high and to have lofty expectations when it comes to the customer experience we deliver. At CSBS we embrace the daily challenge to over deliver on every aspect of support we provide and believe in good old fashioned service, hard work and doing whatever it takes to make our customers happy.
We strive to be friendly, provide good communication, resolve issues promptly and make sure the copiers and printers we provide perform at the highest possible level. It is our commitment to do business the right way and to stand behind our promises. We are committed to maintaining a high standard of conduct and performance we can be proud of.
To our way of thinking, supporting our clients that support us is what Common Sense Business Solutions is all about.
Same Day Service Response
The average response time for copier repair is approximately 2 hours!
Local Dispatch & Phone Support
We maintain our own Dispatch and Customer Support Departments in our Santa Rosa office. You’ll never dial an 800 number and be connected to someone that doesn’t value your business.
At Common Sense Business Solutions you can expect a friendly, helpful and experienced team member to schedule any necessary maintenance visits or provide complimentary telephone support.
FM Audit Reporting System
We provide software that allows our multi-function copy-print-scan systems to send us alerts before a necessary supply component needs to be replaced.
This allows us to schedule a proactive service visit rather than responding to an emergency alert. We’re all about maintaining uptime for our customers.
Local Technicians
Common Sense Business Solutions has a team of professional and knowledgeable technicians in our Santa Rosa office. Our Service Department is anchored by our Vice President of Service and Master Technician Rita Constantini.
Our team is committed to going the extra mile to make sure that all issues are resolved in such a manner as to exceed our customer’s expectations.
Extensive inventory of Parts & Supplies
We maintain a comprehensive inventory of parts and supplies in our Santa Rosa warehouse covering every model in our service library. By maintaining a large inventory of our entire catalog of parts we are able to complete virtually every service call without delay.
Technical Support Videos
See solutions to common problems
They deliver first class service and responsive support.
The support is awesome. If there is an issue, it’s fixed within a few hours.
Great product, great price point, great support!
Print Management Service in Santa Rosa, CA
We take care of everything else—so you can use your printer and copier without any fuss. Common Sense Business Solutions handles service, repairs, toner delivery, and more. Print management software makes the entire process as seamless and hands-free as possible.
If you’re looking to buy or lease a copier in Santa Rosa, make sure to choose a local printer service that helps you cut costs and get the best reliability and uptime out of your equipment.
Common Sense Business Solutions offers customized solutions at every step. From selecting the best multifunction printer to ongoing support and print management, we have your back. And we do it all with fair pricing and dedicated customer service.
Print management services make it possible to use your office copier the way you want. Common Sense Business Solutions helps anticipate printer problems and toner replacement so you can always “hit print” and expect it to work!
Contact us today to schedule a consultation for buying or leasing a copier with print management services.
