Klemmer & Associates – The Premier Leadership and Character Development Company
Background
Common Sense Business Solutions first spoke with Reuben Romandy of Klemmer & Associates in late 2013 in regards to their ongoing need to produce high quality marketing materials for their live training seminars.
When we first met, Klemmer & Associates was using a color copy machine that provided adequate results but the service and support was coming out of the East Bay and wasn’t as responsive as they had hoped for. This slow response was creating frustration because frequently the copy machine was needed to produce marketing materials for a live event and the slow service and supply response made it so they often were unable to print the materials they needed in the timely fashion that was necessary.
In addition to the less than stellar service and supply support, Klemmer & Associates was paying a higher than market value price both for the lease of their system and the service agreement.
Solution
During our initial meeting we asked a lot of questions and discovered that we could address all of Klemmer and Associates concerns regarding service response times and training issues while actually cutting their costs dramatically.
We came to an agreement that included Common Sense Business Solutions providing a newer, higher quality Konica Minolta Bizhub C360 color copy machine at a cost that was dramatically less than Klemmer & Associates was paying for their existing copy machine. In addition, we provided a rebate check to cover the remainder of the cost on Klemmer & Associates existing copier lease so they would not be saddled with payments on both machines.
Summary
Along with the Bizhub C360, we provided an all-inclusive service and supply agreement with service support coming from Santa Rosa resulting in a response time of several hours or less which has ensured Klemmer & Associates of being able to produce their time sensitive materials on schedule.
About the Konica Minolta Bizhub C360
T
he Konica Minolta Bizhub C360 color laser copier features a maximum monthly duty cycle of 100,000 pages and outputs color and B&W documents at speeds up to 36 ppm. It also offers 70 opm scanning with Scan-to-Email, FTP, HDD, Scan-to-Me, Scan-to-Home, SharePoint, SMB, USB, WebDAV, Network TWAIN and WS-Scan.
Testimonial
CSBS received the following testimonial from Reuben Romandy:
I have been a customer of Common Sense Business Solutions for a couple of years now. I work for a company that does live training seminars and we print a lot of forms, fliers, etc. for our events. We need a machine that works well and is serviced quickly when we need it to be. I have worked with multiple copy/print/scan businesses over the past 10 years, both local and national companies but Ross and his team at CSBS have been by far the best I’ve worked with. The machine has been rock solid, and on the rare occasions we need service we have been able to count on Rita coming out on very short notice and resolving our issue. The other thing about CSBS that I really appreciate is the personal and local service. When I’ve been in a pinch to get toner for my machine, Ross has personally delivered it very quickly to get me back up and printing.
I really appreciate having a company that cares about us as a customer and is willing to go the extra mile.
About:
Common Sense Business Solutions is a locally owned and operated office equipment dealership with the goal of creating lasting relationships with our neighbors and business partners in Sonoma County while making a positive impact on our community and environment. We use our experience to provide personalized, detailed evaluations that help our clients save money while implementing the most efficient solutions to meet their individual needs.
Klemmer and Associates’ mission is to create bold ethical leaders who will create a world that works for everyone with no one left out. K&A is about supporting individuals and corporations to dramatically increase results both personally and professionally. It’s workshops produce results for corporations and individuals because it explore beliefs around commitment, loyalty, communication, honesty, success, leadership and many other key issues.
