Everyone wishes printers and copiers could work perfectly forever, but at some point, like when you’re calling out for printer repair more often than before, it’s time to think about whether it’s best to simply replace it.

If you notice your printer producing less-than-stellar prints, making funny noises, or it simply stops working, it may be time to upgrade. On the other hand, there are times when a simple printer repair is all it takes to get more life out of the equipment.

It can be confusing assessing whether it’s worth keeping that old printer going. But do you really want to keep a printer alive if it costs you more money than it’s worth? Probably not.

Let’s cover the pros and cons of each solution. We’ll start with why you might want to choose a printer repair rather than buying or leasing a new one.

Why a printer repair may be best

Printer Repair

Common Sense Business Solutions has been in the business of selling, leasing, and repairing printers for 30 years so we have a good idea of when a printer may need replacing instead of repairing. If you’re hoping to keep your printer for a little while longer, here’s how to decide if that choice makes financial sense.

A good rule of thumb is, if the printer repair costs more than half of what it would cost to get a new machine, then perhaps you should buy a new one. But that shouldn’t be the only factor you weight. Here are some additional questions to ask before deciding if printer repair is a good route.

  • Is the printer frequently breaking down? Here, frequent means every couple weeks or so. It’s not a good sign, even if you manage to get it working again with some minor repairs. When a printer starts breaking down that often it usually means there’s a flaw in the equipment. If it’s a newer model, there may be a flaw in the model itself.
  • How long should a printer function without breaking down? More than 3 calls a year for a repair is too many. So if you’re printer isn’t running perfectly for at least a stretch of 4 months, a new printer might be the right option.
  • Are parts readily available for your model? If your printer is old, and in printer age, that’s not many years, it may be more difficult to get the parts needed for a repair. This is a particular problem with inkjet printers, as they’re cheaper and it’s assumed they’ll be replaced.
  • How new is your printer’s technology? Technology is changing at the speed of light these days, but that doesn’t mean you need a new printer every year. But if you have a non-USB model, for example, it’s probably best to move on to a more modern piece of equipment.
  • Do you have a lot of supplies in stock for your current printer? This is one of the biggest reason people or businesses stick with their old machines. Printer supplies are not a small expenditure and often there’s no way to recoup the money spent on them because no one else has your exact model.

To recap, choose a printer repair if the cost of the repair is less than half the value of your printer, the repair is simple, or the printer is still fairly new. Otherwise, it may be time for a replacement.

Why a printer replacement may be the right choice

Printers and MFPs are now the most common piece of equipment in offices of all sizes. They play an important role in internal document management and external marketing strategies. Most businesses cannot afford to be without their printers for hours let alone days. So if you find yourself making more calls for printer service and repairs than you used to, it may be time to replace the equipment.

Here are the questions to ask before deciding.

  • Is your printer secure? This lines up with the question of how old your equipment is. Old equipment lacks the cybersecurity features new models offer. And today’s digital workplaces demand proper security.
  • Are you working as efficiently as you could be? If you or your employees regularly transfer data from a mobile device to a computer just so something can be printed out, you’re spending valuable time doing something that a newer MFP (multifunction printer) could do instantly.
  • Do you see operating costs rising on the current printer? New printers use innovative technology that reduces their total energy consumption and the total operating cost compared to older models. In nearly all cases, modern MFPs outperform older devices while costing less to operate on a daily basis.
  • Have your printing needs changed? The primary purpose of a printer is to print, but today’s machines do much more, like copy, scan, and fax. If you need those capabilities but are using multiple machines to accomplish tasks, it’s probably time to look at more modern equipment that does it all.
Copier Repair

The final decision

It’s tempting to hold onto an old printer. It has served you well and you’re used to its quirks. You may even think frequent repairs “aren’t that big a deal.” In reality, though, you’re losing money and productivity by not choosing a newer model.

No matter what printer you use or choose, CSBS is here to help you find the one you need and repair the one you have when necessary.

Best printer repair service in Santa Rosa

At CSBS, we service and repair all the Konica Minolta bizhub models we sell and lease. Our highly-skilled technicians have been trained to help you keep your printer in perfect working condition. And our emergency printer repair service will help get you back up and running in no time at all.

For three decades, CSBS has leased and sold state-of-the-art printers to businesses throughout Sonoma County. Talk to us today to learn more about how owning or leasing your own copier can be one of the smartest business decisions you’ll ever make.