The working relationship you have with your copier company is vital to your satisfaction with the copy machine you choose. In fact, choosing from among different copier companies is just as important, if not more so, than choosing the right device. By choosing a reliable, helpful company to work with, you’ll be assured that things like maintenance and repair will be handled quickly, so that you can get back to work. Here are a few things to look for as you compare different copier companies.
Small and local
In recent years, people have begun to realize the value in choosing small, local companies over corporate giants. When you choose local copier companies, you’re making the decision to keep money within your own community and help support the local economy. Plus, local companies tend to value business relationships more highly. Large, corporate copier companies likely have thousands upon thousands of clients. If one client becomes unsatisfied and terminates the relationship, it doesn’t have much of an effect on their bottom line. This is not the case with small, local companies. When a company has a limited number of clients, each account is valued and treated with respect. You’ll appreciate this level of concern and consideration, especially when disaster strikes and your copy machine goes down.
Comprehensive selection of products
As you explore different copier companies, consider their selection of products. Naturally, it is important to be able to find a copier that meets your needs for size, features, speed, and price. A good company should have a range of devices from small, desktop models (like this Konica Minolta Bizhub 4050 B/W Copy-Print-Scan-Fax System) to full-sized machines (like this Konica Minolta Bizhub C554 Color Copier Printer Scanner). It’s also nice if copier companies offer the option to buy pre-owned copiers. This will allow you to find a device that meets all your needs without breaking the bank. A word of caution though: copier companies don’t necessarily need a massive selection of products in order to have a comprehensive selection. Most copier brands will provide similar features and quality in the devices they offer, so copier companies that offer only one brand of printers are absolutely capable of meeting your needs. Plus, these companies are likely to know their brand incredibly well, a fact that will benefit you in the long run.
Excellent customer service options
The services provided by copier companies are more important to your satisfaction than the brand of copier you choose. Look for copier companies that offer things like managed print services. Printer management is a service provided by many copier companies that includes assistance with choosing the right devices, installation and set-up, routine maintenance, and repair. Essentially, you’ll be outsourcing the most frustrating aspects of owning a copier to an expert, which allows you to focus on more important things, like running your business. Another option that good copier companies offer is printer leasing. Leasing allows you to pay a reasonable monthly fee for your device rather than purchasing it outright. When the lease is up, you’ll have the option to upgrade to a newer device. It’s a great way to save money and avoid committing to a device that will become obsolete in several years.
Not all copier companies are created equal and choosing the right one is incredibly important. If you choose a company that offers poor service, you’re bound to be frustrated. Instead, focus on copier companies that are local, have a comprehensive product selection, and offer a variety of services. It’s the best way to ensure that you remain happy with your copy machine.