My office was not in the market for a copy machine when Common Sense Business Solutions called upon us as we still had approximately one year left on our current lease. We were however, unsatisfied with our dated equipment and they quickly assessed our situation and needs and offered a creative solution. We are very happy with our Bizhub C451 and more importantly, we are very happy and satisfied with the service and professionalism Ross Wiffler and Common Sense Business Solutions has provided.